Resume

I'm dedicated to storytelling and creating experience-driven products. I received my BA in Web Design at the University of Central Florida where I gained experience in tech and the themed entertainment industry through internships and projects. I'm now working toward my MS in experience design at Pratt Institute where I've been able to put my knowledge of UX and product design into practice as I investigate immersive experiences.

Education

Experience

B.A Digital Media, Web Design - 3.9 GPA

University of Central Florida

President of Design + Code Club, Member of iUX Academy and UX Researcher at STIR Lab. 

UX Design Fellow, August 2021 - Present

Cooper Hewitt, Smithsonian Design Museum

  • Designed exhibits to increase use of storytelling throughout the museum and defined opportunities for interactive experiences.

  • Collaborated with museum curators and SME (Subject Matter Experts) to establish design vision of digital exhibits and curated education programs.

  • Conducted user testing with 10+ museum stakeholders and worked with development team to launch digital museum exhibit.

Publications

The Effects of Social Dynamics in Immersive Experiences 

Themed Attraction, May 2021

Designing a Mobile Application to Support Social Processes for Privacy

Workshop on Usable Security & Privacy, Feb. 2019

Co-designing for Community Oversight: Helping People Make Privacy & Security Decisions Together

ACM Human-Computer Interaction, Feb. 2019

Software

Adobe Creative Suite, Figma, Sketch, Maya

HTML, Java, C, R, Tableau

Jira, Outlook, Excel, Powerpoint

Product Manager Intern, Summer 2021

Adobe

  • Conducted evaluative testing with 15+ company stakeholders and synthesized findings into a reimagined subscription management workflow.

  • Performed heuristic evaluation, analyzed 300+ support conversations, and conducted competitive benchmarking to create prototype

  • Proposed solution expected to generate $10 - 15M ARR, reduce customer support contacts by 10K, and increase customer retention by 60%.

Product Designer, October 2019 - July 2020

UX Design Intern, April 2019 - October 2019

SightPlan

  • Managed project to redesign company’s answering service to Natural Language Understanding unit with annual savings of $250,000.

  • Increased desktop and mobile app accessibility by 50% using WCAG 2.1 standards.

  • Collaborated with customer engagement and data analysts to produce program enhancing brand equity and improved client communication.

Skills

M.S Information Experience Design - 4.0 GPA

Pratt Institute

Proficient in Design and Prototyping tools, specifically Figma/Sketch/Adobe Suite; Proficient in User Research techniques such as Sentiment Analysis & Heuristic Evaluations; Familiar with Java, C, R, Tableau, and Data Visualization tools; Experienced with Customer Lifetime Value, Agile Project Management, Product Road Mapping/Product Strategy, and Software Development Life Cycle