I'm dedicated to storytelling and creating experience-driven products. I received my BA in Web Design at the University of Central Florida where I gained experience in tech and the themed entertainment industry through internships and projects. I'm now working toward my MS in experience design at Pratt Institute where I've been able to put my knowledge of UX and product design into practice as I investigate immersive experiences.
M.S Information Experience Design - 4.0 GPA
Relevant Courses: Data Analysis, Information Visualization, Usability Testing, Interaction Design
B.A Digital Media, Web Design - 3.9 GPA
University of Central Florida
President of Design + Code Club, Member of iUX Academy and UX Researcher at STIR Lab.
The Effects of Social Dynamics in Immersive Experiences
Themed Attraction, May 2021
Designing a Mobile Application to Support Social Processes for Privacy
Workshop on Usable Security & Privacy, Feb. 2019
Co-designing for Community Oversight: Helping People Make Privacy & Security Decisions Together
ACM Human-Computer Interaction, Feb. 2019
Adobe Creative Suite, Figma, Sketch, Maya
HTML, Java, C, R, Tableau
Jira, Outlook, Excel, Powerpoint
UX Design Fellow, August 2021 - Present
Cooper Hewitt, Smithsonian Design Museum
Designed exhibits to increase use of storytelling throughout the museum and defined opportunities for interactive experiences.
Collaborated with museum curators and SME (Subject Matter Experts) to establish design vision of digital exhibits and curated education programs.
Conducted user testing with 10+ museum stakeholders and worked with development team to launch digital museum exhibit.
Product Manager Intern, Summer 2021
Conducted evaluative testing with 15+ company stakeholders and synthesized findings into a reimagined subscription management workflow.
Performed heuristic evaluation, analyzed 300+ support conversations, and conducted competitive benchmarking to create prototype
Proposed solution expected to generate $10 - 15M ARR, reduce customer support contacts by 10K, and increase customer retention by 60%.
Product Designer, October 2019 - July 2020
UX Design Intern, April 2019 - October 2019
Managed project to redesign company’s answering service to Natural Language Understanding unit with annual savings of $250,000.
Increased desktop and mobile app accessibility by 50% using WCAG 2.1 standards.
Collaborated with customer engagement and data analysts to produce program enhancing brand equity and improved client communication.
Proficient in Design and Prototyping tools, specifically Figma/Sketch/Adobe Suite; Proficient in User Research techniques such as Sentiment Analysis & Heuristic Evaluations; Familiar with Java, C, R, Tableau, and Data Visualization tools; Experienced with Customer Lifetime Value, Agile Project Management, Product Road Mapping, Product Strategy